Terms & Conditions
1. In General
Trace Heating Products Ltd is registered in England and Wales under company registration number 12374549. The main office is Greens End House, 33D Greens End Road, Meltham, Holmfirth, West Yorkshire HD9 5NW. Email:firstname.lastname@example.org. Telephone: 01484 859700.
Access to and use of this Website and the products and services available through this Website (collectively, the “Services”) are subject to the following terms, conditions and notices (the “Terms of Service”). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.
Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.
You must not misuse this Website. You will not: commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as “spam”; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offence under the Computer Misuse Act 1990. Underfloor Heating Plus will report any such breach to the relevant law enforcement authorities and disclose your identity to them.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.
4. Intellectual Property, Software and Content
All rights, including copyright, in this website are owned or licensed to Trace Heating Products Ltd. Any use of this website or its contents, including storing or copying in whole or in part, other than for your own personal, non-commercial use, is prohibited without our permission.
5. Terms of Sale
By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.
Please note acceptance of any order is at our discretion. We will send you written confirmation of your order by email but this email will not constitute acceptance of your order. We accept your order at the time we dispatch the ordered products to you, when your payment has been approved by us and we have debited your credit or debit card. It is at that moment that a contract for sale is made between you and us. All our contracts are concluded in English although contracts for sale will neither be filed by us nor accessible to you.
Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible.
When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. All prices advertised are subject to such changes.
. Our Contract
When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us for the purchase of the goods will not be formed until your payment has been approved by us and we have debited your credit or debit card.
a. Pricing and Availability
Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Where applicable, prices are inclusive of VAT and delivery costs.
The Service may contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fill any orders that you may place based on information on the Service that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies
Upon receiving credit card orders we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorisation check has been completed. Your card will be debited once the order has been accepted.
Paypal orders will be dispatched once your funds have been cleared into the Trace Heating Products Ltd bank account.
c. Refunds and Returns
Please note the method of refund must be the same as the method of payment.
You Have Seven Working Days after receiving Your Goods to Cancel Your Order Under the Distance Selling Regulations, if you buy online or by phone, your consumer rights entitle you to a full refund if you request one within 7 working days of receipt. This includes any delivery charge. Simply let us know by email (email@example.com) or via phone (01484 859700) within seven working days of receiving your goods. You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future. If you cancel you must return the goods to us at your own expense.
If you cannot or will not return the cancelled goods to us then we will arrange collection of the goods. You will then receive a full refund excluding the collection charge.
Any free gifts or products comprising of an offer (eg 3 for 2) must also be returned
After seven days what you may view as a cancellation becomes a ’Return’, please refer to the returns section.
This cancellation policy does not affect your legal rights
We will refund or replace at no extra cost any products damaged before or on delivery, if you notify us by telephone or in writing within 7 days of their receipt.
We will replace at no extra cost any products which have been lost in transit if you notify us by telephone or in writing within 21 days of us receiving your order or the delivery date of the products, whichever shall be the later.
Most products will be despatched to reach you within 1-5 working days if ordered before 3pm, however certain products may take up to 7 working days due to Manufacturers delivery schedules.
6. Disclaimer of Liability
The Buyer must ensure the Goods are suitable for his particular purpose. In placing an order the Buyer acknowledges that it has not been induced by any representation by or on behalf of the Seller which has not been confirmed in writing to or by the Company. Should the Buyer effect onward sale or supply to a third party, all products should be delivered in the original packaging, instructions and labelling.
LIABILITY FOR INSTALLATION AND USE
The Seller shall not be liable for any defect or damage arising from overheating or corrosion other than where a design has been supplied by the Seller and installation/application instructions have been correctly implemented. The Seller shall not be liable in the event that the Buyer’s use of the Goods is contrary to any general standards or regulations in force from time to time. Furthermore, the Seller shall not be liable for any defect or damage arising out of improper use or misuse or arising from any application contrary to general acknowledged practices.
SERVICE BEYOND OUR LIABILITY
The Buyer may request the Seller to service goods supplied by the Seller. If the serviced goods prove to be free from any defect warranted by the Seller, the Seller reserved the right to charge service fees from the Buyer and the Buyer agrees to pay such service fees to the Seller. Charges for making repairs to goods not included by the warranty shall be subject to the Seller’s current service fees.
Linking to this Website
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link from any website that is not owned by you.
This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.
7. Disclaimer as to ownership of trade marks, images of personalities and third party copyright
Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and images of third party products, services and/or locations featured on this Website are in no way associated, linked or affiliated with Trace Heating Products and you should not rely on the existence of such a connection or affiliation. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services.
You agree to indemnify, defend and hold harmless Trace Heating Products, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.
Trace Heating Products shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.
If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.
We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise: We endeavour to respond to all complaints within 5 working days. if you have any complaints or comments please contact us on firstname.lastname@example.org
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
13. Governing Law and Jurisdiction
These terms and conditions are to be construed in accordance with the laws of England and in the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the English courts.