Trace Heating Products Ltd
Our Commitment to Data Privacy
Trace Heating Products Ltd is registered with the Information Commissioner’s Office (ICO) under registration.
We take your privacy seriously and are committed to protecting personal data in compliance with all applicable data protection laws, including the UK Data Protection Act 2018 and the General Data Protection Regulation (GDPR).
Scope
This policy applies to all personal data processed by Trace Heating Products Ltd relating to employees, customers, suppliers, and other individuals.
We collect and retain data necessary for:
Monitoring performance and achievements
Managing health and safety
Complying with legal obligations (e.g., manufacturer warranties, HMRC requirements)
We apply this policy to all personal data, even if it falls outside the original 1998 Data Protection Act.
Data Protection Principles
Trace Heating Products Ltd follows key principles to ensure that personal data is:
Processed fairly, lawfully, and transparently
Collected for specified, legitimate purposes
Adequate, relevant, and limited to what is necessary
Accurate and kept up to date
Retained only for as long as necessary
Processed securely to prevent unauthorized access, loss, or damage
Not transferred outside the UK without adequate protection and consent
Sensitive Personal Data
Where necessary, we provide additional protection for sensitive information, such as:
Ethnic background
Political opinions
Religious beliefs
Health and medical information
Sexual orientation
Gender identity
Criminal records
Responsibilities
All staff at Trace Heating Products Ltd are responsible for:
Ensuring that personal data is collected, stored, and processed securely
Handling data in accordance with this policy
Data Protection Officer
Trace Heating Products Ltd has appointed the Finance Director as the Data Protection Officer (DPO), responsible for overseeing compliance with GDPR and data protection laws.
For any data queries, please contact:
Email: sales@thpuk.co.uk
Why We Collect and Store Personal Data
We collect and store basic customer information to:
Fulfil our obligations under the Sale of Goods Act
Meet tax and legal obligations (e.g., HMRC requirements)
Register product warranties or manage repairs with suppliers
Provide ongoing customer service and support
Data Storage and Security
We take all reasonable steps to secure personal data against unauthorized access, accidental loss, or malicious attacks.
Security measures include:
SSL encryption for online transactions
Restricted access to internal data repositories
Regular security reviews and system updates
Your responsibility:
Access our websites only from secure devices.
Keep your login details confidential.
Ensure your devices have up-to-date antivirus and malware protection.
We will never ask you for your password.
Data Accuracy
We make every effort to keep your personal data accurate and up to date. If your information changes, please notify us so we can update our records promptly.
Your Rights: Access to Your Data
You have the right to request access to the personal data we hold about you (commonly known as a “Subject Access Request”).
Requests should be made via email to:
Email: sales@thpuk.co.uk
A fee may apply depending on the complexity of the request.
Disclosure of Data
We may share personal data without consent in the following circumstances:
To comply with legal obligations or law enforcement agencies
To protect the rights, property, or safety of Trace Heating Products Ltd, our customers, or others
During any potential sale, merger, or transfer of business
To our suppliers or vendors for purposes such as warranty registration or delivery verification
To trusted third parties providing services such as payment processing, logistics, or technical support
We will not sell, rent, or trade your personal information to outside parties.
Website Data and Cookies
When you visit our websites, we may collect anonymous technical data (e.g., IP address, browser type, pages visited) using cookies to help improve user experience.
If you register an account or place an order through our websites, we may collect:
Name
Address
Email address
Company or institution name
Telephone number
This information helps us process your order and provide services.
Marketing Communications
If you opt-in, we may send marketing communications about our products and services that we believe may interest you.
You can opt-out of marketing communications at any time by:
Clicking the “unsubscribe” link in our emails
Contacting us at: sales@thpuk.co.uk
If you are a business customer or were referred to us via a supplier, we may hold your contact information in our CRM system for legitimate business interests but will request your consent before sending marketing communications.
Contact Us
If you have any questions or concerns about how we handle your data, please contact:
Trace Heating Products Ltd
Email: sales@thpuk.co.uk
Telephone: 01484 859700
Address: 33D Greensend Road, Meltham, Holmfirth, HD9 5NW
Summary of Key Points:
We protect your data using industry-standard measures.
We do not sell your personal information.
You have rights to access and correct your personal data.
We are committed to GDPR compliance.